1. FAQ

FAQ

I want to install my own SSL certificate. How can I do that?

Great! Here is the information you will need to know:

  • Server Software: Linux
  • You may request the CSR at: https://www.hostgator.com/generatecsr
  • You will want to have your domain name registration whois information handy so that you can use the exact same information when generating the CSR.
What is routine when it comes to website updates?

Website hosting and “routine” maintenance and minor updates are included in your service package. But, where is the distinction between a “routine” update that is free and one that will incur an additional charge?

It all really boils down to time and complexity. Your service contract spells it out:

“Minor updating would apply to changing a telephone number, office address, adding a staff member to a page, etc. Designing new pages, website redesign, navigation changes, or extensive custom coding is specifically not included and would incur separate charges. ”

Why do some of these services incur an extra charge?

Because these are tasks that will require a dedicated and highly skilled person substantial time to execute properly. Take for instance, building a new bio page for a new staff member — which seems fairly simple. Here’s what is required to do it properly: First, the page has to built — that is actually the easy part! Then, all the stuff you don’t see also has to be done: the file name has to be updated, the meta tags updated and on-page SEO completed, the canonical ref links, the image alt, a redirect has to be put in place when appropriate, the navigation has to be updated, the About Us page has to be updated, the new person’s image has to be cropped and optimized for the web, and the sitemap has to be updated and submitted to the search engines.

Our charge for adding a page to your website is minimal: we start at $175 for a simple page, it could be more depending on the complexity. I’ve checked around to see what other agencies and freelancers charge and fees start at $1,000 for a single page design (with all of the back-end work). We’re not here to nickel-and-dime anyone, but we do have to pay our people!

My blog posts are not going to Facebook anymore. I need it fixed ASAP!

Your blogs are probably being shared to Facebook via a third party application called IFTTT (If This Then That). The most common cause for this connection to “break,” is a changed password. Because IFTTT is a third-party platform, we do not provide direct support. However, here are the basic instructions for re-Connecting IFTTT:

  • Go to IFTTT.com and sign in with username/password If your login does not work, please try resetting your password.

Once logged in…

  • Click on My Applets
  • Identify the Applet that is not working (It’s likely that the service connection has been “lost” or disconnected.)
    • For Facebook re-connection click: https://ifttt.com/facebook_pages
  • Click the Reconnect button
    • Follow the prompts to reconnect your page to Facebook (usually requires you to login)
    • Make sure your Applet is turned “on”.

Check a day or two later and make sure your published blogs are sharing again!

If you still have no success, follow these instructions to delete and create a new Applet.

  • Click on My Applets Delete the Malfunctioning Applet
  • Create New Applet Click +This Click the orange RSS Feed option Click New Feed Item
  • Enter the feed URL: http://blog.TYPEYOURWEBSITEDOMAINGOESHERE.com/atom.xml (if you are .net, or something else, update that , Example: http://blog.johndoelaw.com).
  • Click Create Trigger
  • Click on +That
  • Click the Facebook Pages option
  • Click Connect Log into Facebook,
  • Select Your Business Page,
  • Click Update
  • Click Create Link Post
  • Click in the Link URL box and remove the Entry URL text.
  • Click Add Ingredient and select Entry Title
  • Click Create Action
  • Review, and click Finish
  • Make sure your recipe is switched to ON.

How do I download my print newsletter mailing list?

To download your SELECT Print Mailing List:

  1. Visit https://www.lexinet.net/ims/
  2. Login with your Username/Password. Remember to keep your login credentials in a secure archive such as LastPass. You are responsible for maintaining your own login credentials.
  3. Navigate to Order/Subscription Information>Mailing Setup
  4. Locate your list in the table … the first column, for Edit List, displays the list by name
  5. Look to the far right in the column for DNL, and on the same line for the list you would like to download, click the link for: DNL XLS
  6. The list will now be downloaded to your computer

Can you update my workshops page?

Workshop updates (new dates, locations, times, topics, etc.) are your responsibility.

  • Essentials 2.0 and higher includes a workshop management platform, and instructions are available in the E2 CRM Dashboard HELP Center, including cheat sheets and video tutorials.
  • If you are using another workshop management platform, such as Event Espresso or EventBrite, you will find instructions, videos and support online within those platforms.
  • EventBrite is a totally free workshop management platform.
    To learn more, visit: https://www.eventbrite.com/features/

    • EventBrite has great support, but if you’d like some help customizing and branding your account, contact us to discuss your needs and get a price quote.